2019 | HUUMDigitalStrategicUser InterfaceWebsiteService DesignUser Research

For the Love for Nordic Saunas

Huum delivers unique sauna experience with the help of technology and well designed customer support process.

Huum delivers unique sauna experience with the help of technology and well designed customer support process. While working with Huum we delivered holistic service design going deep to understand the needs and values of their users. “I’ve never seen a manufacturer go so far to be helpful” was just one out of many positive comments on the result.

Team

  • Ottomar Tamm Project Lead
  • Joel Kotsjuba Service Design
  • Keijo Kraus Designer