February 2021 | Careers

Strategic Service Designer

We are looking for a strategic service designer to join our growing team!

Velvet is a multi-disciplinary, award-winning design agency with a strong focus on creating empathy and making sense for our clients. Our talented team works on brand, environment, way-finding, digital products, design strategy and services.

Our Strateam is looking for an experienced, driven and motivated designer to join the team to work in both service design and strategic design projects from conception to deployment.

What you’ll do:

  • Competently work though entire service and strategic design projects, from scoping and sales to deployment
  • Contribute to other team’s projects by conducting research and creating strategy 
  • Collaborate with project managers to communicate with clients, manage their expectations and guide them through the design project 
  • Conduct or guide research work for design
  • Comfortably facilitate and develop co-design sessions
  • Create valuable and relevant value propositions for our clients
  • Audit, develop and improve existing services (public and private)
  • Articulate clear and valuable design strategy

What you bring:

  • Background or relevant experience in service and strategic design
  • Confident understanding of the design process and skills for each stage
  • Experience guiding or working on service and strategic design projects
  • Experience facilitating co-design workshops, and a strong sense of collaborative work
  • Independent and driven work attitude
  • Demonstrated user research skills (qualitative and quantitative)
  • Curiosity backed with structured thinking
  • Strong written, spoken and visual communication. Both English and Estonian language are required.

What you can expect working here:

  • To use design as a tool for social impact
  • A wide variety of projects, each different than the next! That’s the benefit of having clients in different sectors
  • A friendly and ambitious work environment made up of talented designers, researchers, project managers and developers
  • Creative and comfortable working spaces both in Tallinn and in Tartu, as well as the possibility to work remotely 
  • Possibility to explore, structure and organise your own work
  • Team building events, outings, dinners, holiday celebrations, etc.

I’m in! What’s next?

If you are ready to join us and create great work, send your CV, work portfolio and cover letter to sofia@velvet.ee and partel@velvet.ee 

About Velvet

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

We do

speak up, take care of each other, start with empathy, fuck up like pros, work for business value, collaborate like crazy, punch above our weight and deliver kick-ass work!

We do not

speak ill of our competitors, blame the client, work with alcohol, tobacco, gambling, pay-day loans, political parties or assholes.

These values define the Velvet experience and our culture, which consistently produces outstanding, effective work. They foster a relaxed environment where all employees feel comfortable punching above their weight. Read more about us and our approach.

Being a nominee of the 2017 Estonian Association of Interior Architects’ awards our office in Telliskivi Creative City is considered as one of the best places to work in Tallinn.