Service Designer

We are looking for a bright and talented Service Designer to join our team of award-winning designers, developers, researchers, and producers.

What would you do in Velvet?

A Service Designer in Velvet designs services that create value for users, organisations and society. Service Designers work both in the front- and back- end of services, orchestrating change and alignment to deliver a coherent service experience.
Service Designers in Velvet have the great opportunity to expand their skillset by working with clients in both the public and private sector.

As a Service Designer in Velvet, we expect you to contribute service design expertise to multidisciplinary team projects taking full ownership of the service design activities from scoping to delivery.

In Velvet we expect you to:

• Plan, scope and define service design projects and activities
• Map, understand and scope complex services and service ecosystems
• Conduct user research after choosing the appropriate methods
• Articulate a valuable design strategy to meet the client’s goals
• Create, visualise and prototype multiple service concepts
• Design services that deliver excellent service experiences for users and providers
• Create systemically and operationally sustainable services
• Advocate for the creation of humane services
• Empathically guide the client through the design process
• Collaborate and engage with other disciplines and team members for the success of the project
• Drive the understanding of service design and act as an ambassador for the discipline in house

Skills that’d make you a great fit:

• Excellent visual communication- visualising complexity and intangibility
• Systemic thinking and ability to synthesise large amounts of information
• Ability to learn from people, generate empathy, understand “otherness”
• Co-creation- getting creative ideas and results from anyone
• Explorative and open mindset – not conforming with the first ideas
• Capacity to bridge design disciplines- knowing when to involve colleagues
• Ability to connect design strategy to business goals
  

But wait! There’s more!

As part of the Velvet team and Strateam, you get any other perks and great opportunities such as:

• Social events, parties and outings
• Team meetings where we learn from and teach each other
• Access to learning opportunities like conferences, courses and trainings
• Flexible work location, remote, in Tallinn or in Tartu!
• Great working environment and beautiful offices
• Schedule flexibility, accommodating school and other activities

I’m in! What’s next?

Send your CV and a brief description of your personal approach to service design to sofia@velvet.ee You can also share any materials that support your candidacy (portfolio, work cases, articles, etc.)

About Velvet

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

These values define the Velvet experience and our culture, which consistently produces outstanding, effective work. They foster a relaxed environment where all employees feel comfortable punching above their weight. Read more about us and our approach.

Being a nominee of the 2017 Estonian Association of Interior Architects’ awards our office in Telliskivi Creative City is considered as one of the best places to work in Tallinn.