July 2022 | Careers

Senior Service Designer

We are looking for talented, ambitious and strategic Senior Service Designers to join our growing team of award-winning designers, developers, researchers, and producers. 

Why Velvet?

Easy answer! Velvet is a strong-willed and purposeful design agency where we believe in doing the best work for our client, delivering amazing social and business value and making the world more humane. 

As a senior service designer in Velvet, you work with clients in the public and private sector to deliver service offers, service experiences, and service strategies. This means that we never work the exact same project twice! Bye-bye monotony.

At our core, we are a multidsiciplinary agency, bringing together designers from all disciplines and walks of life to create the value our clients need. Working with others should be not only something that you want to do, but you excel at. 

On top of variety of work and mutlidisciplinarity, we believe in learning and growing. We put special emphasis on improving our skills, know-how and expertise through team formats, conferences and courses. Being the best is hard work, and we are willing to take it on.

We see our design work as an opportunity to build the world we want to live in, and if you think the same way, Velvet is the place for you. 

What would you do in Velvet?

A Service Designer in Velvet designs services, service offers, service strategies and service experiences that create value for users, organisations and society. Service Designers work both in the front- and back- end of services, orchestrating change and alignment.

Service Designers in Velvet have the great opportunity to expand their skillset by working with clients in both the public and private sector.

As a Service Designer in Velvet, we expect you to contribute service design expertise to multidisciplinary team projects taking full ownership of the service design activities from scoping to delivery.

What is the role?

As a Velvet service designer you will contribute to the team by:

  • Planning, scoping and defining service design projects and activities together with clients
  • Creating different types of visualisations for service : Stakeholder maps, offer mapping, journeys
  • Strategising and conduting user research
  • Articulating a valuable design strategy to meet the client’s goals, users’ needs and social impact
  • Creating multiple concepts for a service offer, experience or journey 
  • Designing excellent service experiences for users and providers
  • Creating systemically and operationally sustainable services
  • Advocating for the creation of humane services
  • Empathically guiding the client through the design process
  • Collaborating and engaging with other disciplines and team members for the success of the project
  • Driving the understanding of service design and act as an ambassador for the discipline in house 

Who are we looking for?

We are looking for a person with at least 4 years of experience designing services from conception to implementation. Especially, we are looking for designers with a strong skillset for strategy and implementation. 

You are a great fit if you have the following skills and experience:

  • 4+ years of professional experience designing services (even if you role was not “service designer”)
  • Excellent visual communication skills- visualising complexity and intangibility
  • Proven ability to scope projects and guide clients through design decisions
  • Ability to clearly connect design strategy to business strategy
  • Curious, want to learn from people and their experiences
  • Proven experience conducting user research, creating
  • Co-creation tools, methods and frameworks
  • Strong focus on outcomes, not only process
  • Experience implementing services: from plans and roadmaps to trainings
  • Software: MIRO, Figma, and basic presentation software
  • Excellent communication skills in Estonian and English (Russian, Finnish & Spanish are a plus!)

PS! We’re looking for two candidates – Estonian speaking and English speaking.

What can you expect from us?

As part of the Velvet team, you get any other perks and great opportunities such as:

  • Schedule flexibility, accommodating school and other activities
  • Flexible work location, remote, in Tallinn or in Tartu!
  • A variety of formats where we learn from and teach each other
  • Access to learning opportunities like conferences, courses and trainings 
  • Sports compensation with STEBBY
  • Extra holiday days
  • Social events, parties and outings
  • Great working environment and beautiful offices 

I’m in! What’s next?

Send your CV and portfolio to sofia@velvet.ee You can also share any materials that support your candidacy (workcases, articles, publications, awards, client feedback, etc.)


We are willing to wait for the ideal candidate to fit our team.

About Velvet

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

These values define the Velvet experience and our culture, which consistently produces outstanding, effective work. They foster a relaxed environment where all employees feel comfortable punching above their weight. Read more about us and our approach.

Being a nominee of the 2017 Estonian Association of Interior Architects’ awards our office in Telliskivi Creative City is considered as one of the best places to work in Tallinn.

Why people love it here

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

We do

speak up, take care of each other, start with empathy, fuck up like pros, work for business value, collaborate like crazy, punch above our weight and deliver kick-ass work!

We don't

speak ill of our competitors, blame the client, work with alcohol, tobacco, gambling, pay-day loans, political parties or assholes.
  • 41

  • 10 000+

    projects completed
  • 159

  • 16

    markets conquered

More about Velvet