Producer of service and strategic design projects

We’re looking for a thorough and passionate producer to join our Strategic and Service Design team managing service design projects.

What would you do in Velvet?

As a Strateam producer you’ll be involved in creating high-quality, sustainable and humane services both in the private and public sectors.

You not only understand the design ways of service and strategic designer, but you also understand the importance of design for businesses and organisations. You should feel comfortable guiding the team and accompanying the client through the design process – a mix of strategic thinking, project leading, and account management. We need you to know where value comes from and how to create it.

We expect you to…

• Collaborate with the sales team to find project opportunities and to bring projects in house
• Create accurate project plans and budgets and stick to them
• Evaluate and assess the health of the project and take appropriate measures to prevent problems or correct course
• Manage the project team’s work
• Effectively manage the project within given constraints (time and budget)
• Proactively look for needed resources, external collaborators and materials for projects
• Facilitate the clients’ decision making process 
• Lead and support client meetings
• Manage the communication and collaboration between the client and the design team
• Collaborate closely and effectively with the design lead for the success of the project
• Document the project
• Participate in resource meetings, project meetings and team meetings

Skills and experience that make you a great fit for the role:

• At least 3 years of experience working as a project manager or design manager. 
• Experience managing at least 3 service design projects
• Excellent command of English and Estonian languages, both written and spoken
• Good understanding of strategic service design

• Thorough and detail-oriented
• Organised and punctual
• Diplomatic, team player
• Can-do, proactive attitude, problem solver
• Strong project planning and project scoping skills

How do we work, learn, and play?

We are in constant debate as to what is the best approach to a particular project. We strive to use the right tools for the job and regularly evaluate ways to work smarter. We are passionate about the quality and consistency of the products we deliver. The team is free to choose how they work to deliver the best results.

We are remote-friendly and flexible with where you spend your working hours. We have offices in Tallinn and Tartu with the mindset of being online-first (and written) in our communication so that our people can work from anywhere.

We have the necessary snacks, drinks, wellness benefits for gyms, other health services, and team retreats fitting for a 2020 Design Agency of the Year.

I’m in! What’s next?

Send your CV/LinkedIn to sofia@velvet.ee and we’ll get in touch with you as soon as possible. If you have any questions, let us know.

About Velvet

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

These values define the Velvet experience and our culture, which consistently produces outstanding, effective work. They foster a relaxed environment where all employees feel comfortable punching above their weight. Read more about us and our approach.

Being a nominee of the 2017 Estonian Association of Interior Architects’ awards our office in Telliskivi Creative City is considered as one of the best places to work in Tallinn.