July 2022 | Careers

Producer for Service Design projects

We’re looking for a thorough and passionate producer to join our Strategic and Service Design team managing service design projects. 

Why Velvet?

Easy answer! Velvet is a strong-willed and purposeful design agency where we believe in doing the best work for our client, delivering amazing social and business value and making the world more humane. 

As a service designer in Velvet, you work with clients in the public and private sector to deliver service offers, service experiences, and service strategies. This means that we never work the exact same project twice! Bye-bye monotony.  

At our core, we are a multidsiciplinary agency, bringing together designers from all disciplines and walks of life to create the value our clients need. Working with others should be not only something that you want to do, but you excel at. 

On top of variety of work and mutlidisciplinarity, we believe in learning and growing. We put special emphasis on improving our skills, know-how and expertise through team formats, conferences and courses. Being the best is hard work, and we are willing to take it on.

We see our design work as an opportunity to build the world we want to live in, and if you think the same way, Velvet is the place for you. 

What would you do in Velvet?

As a Strateam producer you’ll be involved in creating high-quality, sustainable and humane services both in the private and public sectors.

You not only understand the design ways of service and strategic designer, but you also understand the importance of design for businesses and organisations. You should feel comfortable guiding the team and accompanying the client through the design process – a mix of strategic thinking, project leading, and account management. We need you to know where value comes from and how to create it.

What is the role?

As a Velvet service design producer you will contribute to the team by:

  • Collaborating with the sales team to find project opportunities and to bring projects in house
  • Creating accurate project plans and budgets and stick to them
  • Monitoring the health of your projects and taking appropriate measures to prevent problems or correct course
  • Managing the project team’s work
  • Effectively managing the project within given constraints (time and budget)
  • Proactively looking for needed resources, external collaborators and materials for projects
  • Facilitating the clients’ decision making process 
  • Arranging and facilitating client meetings together with the design lead
  • Managing the communication and collaboration between the client and the design team
  • Collaborating closely and effectively with the design lead for the success of the project
  • Documenting the project
  • Managing the team’s resources together with the team lead to ensure a healthy workload and the meeting of financial objectives 

Who are we looking for?

We are looking for a person with at least 3 years of experience managing design projects from conception to implementation. Especially, we are looking for project managers who have experience with service design projects.

You are a great fit if you have the following skills and experience:

  • At least 3 years of experience working as a project manager or design manager 
  • Experience managing service design projects
  • Excellent command of English and Estonian languages, both written and spoken
  • Good understanding of strategic service design
  • Thorough and detail-oriented
  • Organised and punctual
  • Diplomatic, team player
  • Can-do, proactive attitude, problem solver
  • Strong project planning and project scoping skills

What can you expect from us?

As part of the Velvet team, you get any other perks and great opportunities such as:

  • Schedule flexibility, accommodating school and other activities
  • Flexible work location, remote, in Tallinn or in Tartu!
  • A variety of formats where we learn from and teach each other
  • Access to learning opportunities like conferences, courses and trainings 
  • Sports compensation with STEBBY
  • Extra holiday days
  • Social events, parties and outings
  • Great working environment and beautiful offices 

How do we work, learn, and play?

We are in constant debate as to what is the best approach to a particular project. We strive to use the right tools for the job and regularly evaluate ways to work smarter. We are passionate about the quality and consistency of the products we deliver. The team is free to choose how they work to deliver the best results.

We are remote-friendly and flexible with where you spend your working hours. We have offices in Tallinn and Tartu with the mindset of being online-first (and written) in our communication so that our people can work from anywhere.

We have the necessary snacks, drinks, wellness benefits for gyms, other health services, and team retreats fitting for a 2021 Design Agency of the Year.

I’m in! What’s next?

Send your CV to sofia@velvet.ee letting her know why you are interested in the role. You can also share any materials that support your candidacy (work cases, articles, publications, awards, client feedback, etc.)


We are willing to wait for the ideal candidate to fit our team.

About Velvet

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

These values define the Velvet experience and our culture, which consistently produces outstanding, effective work. They foster a relaxed environment where all employees feel comfortable punching above their weight. Read more about us and our approach.

Being a nominee of the 2017 Estonian Association of Interior Architects’ awards our office in Telliskivi Creative City is considered as one of the best places to work in Tallinn.

Why people love it here

We are not big on hierarchy, we are big on collaboration and straight talk. We are friendly, playful and sometimes we like to break the rules.

We do

speak up, take care of each other, start with empathy, fuck up like pros, work for business value, collaborate like crazy, punch above our weight and deliver kick-ass work!

We don't

speak ill of our competitors, blame the client, work with alcohol, tobacco, gambling, pay-day loans, political parties or assholes.
  • 41

  • 10 000+

    projects completed
  • 159

  • 16

    markets conquered

More about Velvet